-
Payment requests/receipts shall be efficiently
and promptly attended to and payments/receipts
shall be completely and accurately processed.
-
Seal holders shall be required to adequately
record certain minimum information relating to
player and game activity.
-
Information security policies and procedures
shall be implemented and maintained to ensure
the availability, integrity and confidentiality
of gaming operations.
-
A responsible gaming environment that actively
discourages problematic gambling shall be
established, enforced and monitored.
-
Player balances and game funds shall be
sufficiently covered by liquid funds.
-
Player accounts shall be managed and accounted
for in a secure, safe and efficient environment.
The privacy and confidentiality of all player
information submitted at any point in time shall
be protected from unauthorized disclosure.
-
Software shall be developed, implemented and
maintained in a manner representative of best
practice standards.
-
Games shall be independent and fair.
-
Minimum game server connectivity requirements
shall be met to ensure that players are
protected from losses due to connectivity
problems.
-
Seal holders shall adhere to game
characteristics that ensure a fair game for a
player.
-
eCOGRA Seal holders shall be able to demonstrate
that they can recover from a system disaster.
-
Both the player and eCOGRA's Seal holders shall
be protected from system and hardware
malfunctions.
-
Preventative and detective controls addressing
money laundering and fraud risks shall be
documented and implemented according to the
relevant points in the Financial Action Task
Force (FATF) guidelines.
-
The Seal holder will ensure that players are not
mislead through advertising or promotional
activities, and will ensure that the terms and
conditions of their promotions are followed.
-
All key individuals and entities involved with
members and operators should be credible and not
have criminal records.
