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eCOGRA (eCommerce and Online Gaming Regulation and
Assurance) is an initiative to self-regulate in the
unregulated online casino industry. The organization
is funded by Microgaming, 888 and Ongame in order to
promote better business practices at casinos that
uses its software. Microgaming casinos can apply for
the ECOGRA's Seal of Approval if they live up to a
comprehensive list of minimum requirements and
suggested practices addressing player protection,
fair gaming and responsible operator conduct known
as the "Generally Accepted Practices".
eCOGRA ensures that online casino operators uphold
common standards through inspections, reviews and
continuous monitoring by independent global audit
companies. eCOGRA also works to improve standards in
the online casino industry by introducing new
measures to ensure the safety of players. Barring of
underage players and protection of addicted gamblers
were among the topics addressed at a session for
casino managers recently. Additionally, players who
has a problem with a casino or poker room member are
offered a dispute mediation service through eCOGRA.
In order to get the eCOGRA Seal of Approval online
casinos have to fulfill the following criteria:
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Payment requests/receipts shall be efficiently
and promptly attended to and payments/receipts
shall be completely and accurately processed.
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Seal holders shall be required to adequately
record certain minimum information relating to
player and game activity.
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Information security policies and procedures
shall be implemented and maintained to ensure
the availability, integrity and confidentiality
of gaming operations.
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A responsible gaming environment that actively
discourages problematic gambling shall be
established, enforced and monitored.
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Player balances and game funds shall be
sufficiently covered by liquid funds.
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Player accounts shall be managed and accounted
for in a secure, safe and efficient environment.
The privacy and confidentiality of all player
information submitted at any point in time shall
be protected from unauthorized disclosure.
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Software shall be developed, implemented and
maintained in a manner representative of best
practice standards.
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Games shall be independent and fair.
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Minimum game server connectivity requirements
shall be met to ensure that players are
protected from losses due to connectivity
problems.
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Seal holders shall adhere to game
characteristics that ensure a fair game for a
player.
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eCOGRA Seal holders shall be able to demonstrate
that they can recover from a system disaster.
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Both the player and eCOGRA's Seal holders shall
be protected from system and hardware
malfunctions.
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Preventative and detective controls addressing
money laundering and fraud risks shall be
documented and implemented according to the
relevant points in the Financial Action Task
Force (FATF) guidelines.
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The Seal holder will ensure that players are not
mislead through advertising or promotional
activities, and will ensure that the terms and
conditions of their promotions are followed.
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All key individuals and entities involved with
members and operators should be credible and not
have criminal records.
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